My Faucet Stopped During a Freeze, but Nothing Has Burst. What Should I Do?

My Faucet Stopped During a Freeze, but Nothing Has Burst. What Should I Do?

You turn on a faucet during a hard freeze and get almost nothing. Maybe there is a trickle. Maybe there is no flow at all. You do not see water escaping from a wall, ceiling, cabinet, or crawlspace. That puts you in a different situation from an active burst pipe. Metro Water Services’ January 22, […]

Sewer, Septic, or STEP? Identify the System Serving Your Rutherford County Home

Sewer, Septic, or STEP?

A Rutherford County address does not automatically tell you how wastewater leaves the property. One home may connect to a public sewer. Another may use a private septic system. A third may be served by a STEP system through Consolidated Utility District of Rutherford County. Those systems can begin at the same sinks, toilets, and […]

High Water Bill After a Leak? Who Is Responsible and Can the Utility Adjust It?

A water leak can raise a bill, but the dollar amount alone does not tell you what happened. Who is responsible for the leak, and what does the utility require before it will consider adjusting the bill? In Middle Tennessee, those answers are not identical from one utility to another. Nashville publishes a clear service-line […]