Our Story
Why Rocky Started Gold Star Plumbing
Rocky Burrell has over 35 years of experience in the plumbing trade. He started Gold Star Plumbing in La Vergne in 2018 because he saw something missing in the industry: honesty, accountability, and personal involvement.
In Rocky’s words, Gold Star exists to bring back honesty and integrity to the plumbing community. That’s not a tagline on a truck. It’s how the business actually runs. Rocky answers the phone. Rocky coordinates scheduling. Rocky follows up after the job.
When a customer calls Gold Star, they’re not navigating a phone tree or waiting for a dispatch center to assign whoever is available. They’re talking to the owner.
“That personal involvement is what makes Gold Star different from the franchise plumbers serving the Nashville area. When Rocky’s name is on the business, Rocky’s standard is on every job.”
35+
Years Experience
2018
EST.
Our Team
The Gold Star Team
Gold Star’s crew includes licensed plumbers who work directly under Rocky’s supervision. Customers frequently mention team members by name in reviews: Austin, Steven Brown, Dakota, Tyler, Gordon. That consistency matters.
You’re not getting a different stranger every time. You’re getting the same trained, accountable team members who know how Gold Star operates.
Licensed & Insured (LLP #4138)
Every technician on our team is licensed and insured.
No Subcontractors. Ever.
When a Gold Star truck pulls up, the person stepping out works for us, was trained by us, and answers to Rocky.
Our Values In Action
How We Work
We Answer the Phone
When you call (615) 290-9860, there's a real chance Rocky picks up. If he can't, a team member does. We don't let calls go to voicemail during a plumbing emergency.
We Show Up When We Say We Will
If we schedule a visit for Tuesday morning at your La Vergne or Nashville home, we're there Tuesday morning. Customers consistently note punctuality in reviews.
We Tell You the Cost Before We Start
No surprises. You approve the price before any work begins. If the scope changes during the job, we talk to you first.
We Come Back If Something Isn't Right
If a repair fails or an installation doesn't perform as expected, we return and correct it. That commitment is part of who we are, not a policy we had to write down.
Our Community
Our Commitment to La Vergne & Middle Tennessee
Gold Star Plumbing is locally owned and locally operated. We live in La Vergne. We work in La Vergne, Nashville, Murfreesboro, Smyrna, and communities across Middle Tennessee. Our customers are our neighbors.
When you call Gold Star, you’re calling a family that lives in your community, not a franchise headquarters in another state. We’ve built our reputation one job at a time since 2018, and every job still matters as much as the first one.
Gold Star Plumbing is a family-owned plumbing company based in La Vergne, Tennessee, serving homeowners and businesses across Nashville, Murfreesboro, Smyrna, Brentwood, and the surrounding Middle Tennessee area. Rocky and his wife started the company in 2018 with a simple idea: treat every customer the way you’d want to be treated when something goes wrong in your home.
Customer Trust
What Our Customers Say About Us
"Rocky did what he said he was going to do, in the time frame he said he would do it. Honest, reliable, and reasonably priced. Exactly what you want from a plumber."
Verified Customer
Middle Tennessee
"Well-run business with a lot of integrity. Competitive price and quality work. Would use again without hesitation."
Verified Customer
La Vergne
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